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Albuquerque Innsights

Former New Mexico innkeeper knows secrets and tells anyone who will listen.

We’re not all as “out there” as the Whitebriar B&B

Last night an internet article was brought to my attention by a leader in our bed and breakfast industry. It was about the Whitebriar Bed and Breakfast in Edgewater Park, NJ, and involved an exchange on their Facebook page. It made me gasp. The exchange is pictured here (click to make it big enough to read), and although we all have a right to express our opinion, this inn’s new notoriety comes at a very bad time for our industry as a whole.

WhitebriarBed and Breakfast Facebook dialogFor the past few years the B&B/Innkeeping industry leaders have been battling the perceived public image of bed and breakfasts. Based on polls taken by TripAdvisor and other factions in our industry, it appears the public doesn’t really even think about us when planning a trip. Worse yet..other polls show that when people do think about us, we are perceived as archaic, odd, grandma’s house, rigid with rules, forcing shared bathrooms and the list can go on and on. Part of this I think is due to tv shows like Faulty Towers, and the Newhart tv show. We have been fighting hard with a limited budget to create a more accurate and modern image for ourselves, and to point out that we are a great alternative to the regular hotel stay, being a “Better Way to Stay“.

This exchange on Facebook has now gone viral, being picked up by the Huffington Post, and endless other bloggers and news streams. This is NOT the exposure we need or desire.

This post is my own very small battle in this media war, geared to let everyone know that innkeepers are a very diverse group and offer up a great stay in every part of the country, for everyone, sans the political dialog, ranting and grandstanding.

Speaking for my inn, we welcome with open arms, everyone, no matter what race, religion, sexual orientation, or political stance you take. While we recognize and support the right for anyone in America to air their views publicly, we can’t understand the idiocy of putting it on a sign in front of your business, nor the rationale of dueling about it on Facebook or any other very public social media venue.


7 Responses to “We’re not all as “out there” as the Whitebriar B&B”

  1. Marc Z says:

    There definitely is a perceived idea of an inn, however, I feel with the advent of the internet, smart phones, and tablets that the idea will soon be changed. True, there are the traditional inns and old attitudes that come with them; however, in talking to so many innkeepers I feel that there is a fresh new attitude with most innkeepers that will help to change the face and reputation of b&b lodging. My name is Marc, and aside from my love of travel , I also work for Bescover — where we love all things B&B! It’s truly a privilege being a part of your online community. Thanks for the article, great insight; and I can especially appreciate that your inn welcomes everyone with open arms…and probably some pretty good breakfast too.

  2. Tammy Doriot says:

    I was not aware of this until I read your article. Thank you for pointing out we are not all the same or have the same views. It’s so unfortunate that this was written at all much less in a forum that can go viral so fast.

  3. adobenido says:

    It’s her belief and her right, you bet! Thankfully we live in a country that allows us to express ourselves. But it is very unfortunate, I think, that her business is going to suffer the retribution of bogus reviews from people who haven’t even stayed there, because that too is a slam to all the legitimate reviewers that utilize the internet. What a mess. And for what?

  4. Sandra Stark says:

    Good for you, Sarah!

  5. Jeanne Muir says:

    Hear, hear, Sarah!! I believe that the Whitebriar innkeeper has the right to her own opinions, however misguided I think they might be, but to put such a horrific face on her business and our industry is beyond belief. She is delusional enough to believe that she has a lot of support in her opinions; I hope that she will be proven wrong in that belief.

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copyright 2009 :: sarah dolk, adobe nido bed and breakfast, albuquerque nm :: photos by susan see, abq, nm & marianne groszko, mariannephotography.net